| SUPPORT AND REPORTING |
|
 Technical
support during office hours (p/h). |
 125,-* |
| Online technical support during office hours (p/h). |
85,-* |
| Report writing and/or extra work during office hours (p/h). |
85,-* |
 |
|
| TRAVEL EXPENSES |
|
 Travel distance (per kilometer by car). |
0,75 |
| Travel
time (p/h). |
60,-* |
| Other
costs (plane tickets, hotel, etc). |
1-on-1 |
|
|
| SURCHARGE SPEED DEMANDING SERVICE |
|
 Outside
office hours and Saturdays. |
+50% |
| Night
work (0.00 to 8.00 AM). |
+100% |
| Sundays
and Holidays. |
+100% |
| Speed
demanding service (support within 8 hours
after call-up). |
+500,- |
|
|
| REMARKS |
|
| *)
Outside office hours, special fees apply (see 'surcharges'). |
| Our
office hours are from Monday till Friday
from 8 AM to 6 PM (time zone: UTC +01:00). |
| Prices
are VAT excluded. |
| Kilometers
are calculated company-return company. |
